Terms and Conditions

1. Scope

These General Terms and Conditions apply to all contracts concluded between the customer and the seller, hereinafter referred to as "we", for the purchase of products from MANTI MANTI GmbH.

2. Contracting party

The contract is concluded with:

MANTI MANTI GmbH
Skalitzer Str. 100
10997 Berlin
info@mantimanti.de
030 616 26 425

Authorized representatives: Susann Hoffmann and Philippa Koenig

3. Offer and conclusion of contract

The steps to conclude the contract are as follows: You put the desired items in the shopping cart, go to checkout, enter the payment information and finally confirm the order by clicking on the "Buy now" button. The contract is concluded as soon as MANTI MANTI GmbH confirms the purchase by email.

We store orders after the contract has been concluded. For this purpose, it is necessary that personal order data is stored in a customer account with us in order to process the purchase contract. This happens as soon as you have entered your address details and accepted our terms and conditions and the privacy policy. If you lose your documents relating to your orders, please contact us by email or telephone. We will be happy to send you a copy of your order data. To delete your account, please contact our customer service by email at: fragnach@mantimanti.de.

Only one customer account may be opened and used per person. The opening and use of additional customer accounts is prohibited. MANTI MANTI GmbH reserves the right to block any additional customer accounts without prior notice and to cancel any open orders.

The German language is available to you for concluding a contract in our online shop mantimanti.de. The contractual partner is MANTI MANTI GmbH, represented by the management, address: Skalitzer Straße 100, 10997 Berlin. The use of our website and all contracts for the purchase of products via our website are subject to German law. All disputes arising from or in connection with the use of the website or these contracts are subject to the exclusive jurisdiction of German courts. Your rights as a consumer under German law remain fully applicable.

MANTI MANTI GmbH saves the contract text after conclusion of the contract and makes it available to you upon request. You can also view your order data at any time in your customer account.

You agree to receive invoices exclusively electronically.

4. Prices and shipping costs

The prices for the products offered are stated on our website and include VAT. Shipping costs depend on the place of delivery and are communicated to the customer before ordering. Despite the greatest possible care, the seller reserves the right to make possible errors, misprints, and technical and color changes to the products shown in our online shop.

5. Terms of payment

Payment is made in advance, by credit card, by bank transfer or by PayPal. We reserve the right to offer other payment methods in individual cases. Payment is due no later than 7 days after receipt of the order confirmation.

6. Delivery conditions

Unless otherwise stated, delivery will be made within 10 working days after receipt of payment to the delivery address provided by the customer. We reserve the right to make partial deliveries if this is advantageous for a speedy processing.

7. Cancellation policy

right of withdrawal

The customer has the right to cancel the contract within 14 days without giving any reason. The cancellation period is 14 days from the day on which the customer or a third party designated by him, who is not the carrier, takes possession of the goods. To exercise the right of cancellation, the customer must inform us (MANTI MANTI GmbH, fragnach@mantimanti.de) of his decision to cancel the contract by means of an unambiguous declaration (e.g. by email). To meet the cancellation deadline, it is sufficient for the customer to send the notification of the exercise of the right of cancellation before the cancellation period has expired. Customers can find a sample cancellation form under this >> link .

consequences of revocation

If the customer cancels the contract, we will refund all payments that we have received, including delivery costs, promptly and at the latest within fourteen days from the day on which the cancellation of the contract was received. For this refund, the same means of payment will be used that customers used for the original transaction, unless something else was expressly agreed; under no circumstances will customers be charged any fees for this refund. Unless collection of the goods was offered, the refund may be refused until the goods have been received back or until customers have provided proof that they have returned the goods, whichever is earlier.

Customers must return the goods to the return address of the respective seller promptly and in any event no later than fourteen days from the date on which they notified us of their cancellation of the contract, unless it was offered that the goods in question would be picked up. This deadline is met if they send the goods before the expiry of the fourteen-day period. Customers only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary to check their quality, properties and functioning. If you have requested that services for which payment is required should begin before the expiry of the cancellation period, you must pay an appropriate amount corresponding to the proportion of services already provided up to the time of cancellation compared to the total scope of services provided for in the contract.

8. Right of withdrawal for custom-made products

For glasses that are made according to customer specifications, there is no right of cancellation according to § 312g Paragraph 2 No. 1 of the German Civil Code (BGB). This means that the customer no longer has the option of canceling the order after placing the order. We would like to point out that a custom-made product is only made at the express request of the customer and that the customer should be aware that he waives his right of cancellation in the case of such an order. Should there nevertheless be any disagreements regarding a custom-made product, the customer undertakes to contact us immediately in order to work out a solution.

9. Return costs

In case of cancellation, the customer shall bear the direct costs of returning the goods.

10. Warranty and Liability

The statutory warranty provisions apply. If the products delivered are defective or lack promised properties or if they become defective within the warranty period due to manufacturing or material defects, MANTI MANTI GmbH will, at the buyer's discretion, supply a replacement or make appropriate improvements. The seller can refuse the selected form of subsequent performance if this can only be carried out at disproportionate costs. Obvious defects should, if possible, be reported to MANTI MANTI GmbH immediately after they are discovered in order to avoid further deterioration of the goods. Failure to report defects in a timely manner has no influence on the scope of MANTI MANTI GmbH's existing warranty obligation. The defective items delivered must be returned for inspection in the condition in which they were at the time the defect was discovered.

MANTI MANTI GmbH excludes its liability for slightly negligent breaches of duty, unless damages resulting from injury to life, body or health or guarantees are affected or claims under the Product Liability Act are affected. Furthermore, liability for the breach of duties remains unaffected, the fulfillment of which enables the proper execution of the contract in the first place and on whose compliance the customer can regularly rely. In the case of a purchase contract, this is in particular the seller's obligation to hand over the purchased item and to provide ownership of the purchased item. The above limitation of liability also applies to the persons whom the seller uses to fulfill his contractual obligations.

11.Data protection

We undertake to comply with data protection regulations and to treat our customers' personal data confidentially. The collection, processing and use of personal data is carried out exclusively for the purpose of fulfilling orders and maintaining customer relationships. We do not pass on personal data to third parties unless this is necessary to fulfill the order (e.g. shipping service providers). In any case, the transfer of data is limited to the minimum required.

Customers have the right to obtain information about the personal data we store at any time and to request the correction, blocking or deletion of this data, provided that this does not violate legal provisions. A corresponding request can be made by email or post.

12. Use of cookies

We use cookies to improve our customers' shopping experience and to ensure the functionality of our online store. Cookies are small text files that are stored on the user's computer and enable analysis of website usage. The data collected is anonymized and is used solely for statistical purposes. The data is not passed on to third parties. By using our website, customers agree to the use of cookies. Most browsers accept cookies automatically, but can be set to reject cookies or to request confirmation beforehand.

13. Image rights

For the purpose of producing corrective glasses, the required content can be transmitted in image form. It is the customer's responsibility to ensure that all image rights are retained. We are not liable for third-party claims. By transmitting the data, you agree to the use and storage by MANTI MANTI GmbH. Our data protection regulations apply.

14. Consignments on approval

We offer our customers the option of requesting a free shipment of up to five pairs of glasses. These will be dispatched within 3 working days and must be returned within 10 days of receipt. Otherwise, the equivalent value of the glasses and the reusable shipping packaging will be charged. Return shipping is at the customer's expense.

15. Return of shipments on approval

The returned glasses must be in an unused and undamaged condition and sent back in the original packaging. If any damage or signs of use are found, we reserve the right to demand appropriate compensation for the loss in value of the goods.

16. Refund upon cancellation

In the event of an effective cancellation, we will reimburse the customer for all payments that we have received from him, including delivery costs (with the exception of additional costs resulting from the fact that the customer chose a different type of delivery than the cheapest standard delivery offered by us). The refund will be made within 14 days from the day on which we received notification of the cancellation, and will be made using the same payment method that the customer used for the original transaction, unless expressly agreed otherwise. We may refuse to refund until we have received the goods back or until the customer has provided proof that he has returned the goods, whichever is earlier.

19. Final Provisions

Should any provision of these Terms and Conditions be or become invalid or unenforceable, the validity of the remaining provisions shall remain unaffected. In place of the invalid or unenforceable provision, the valid and enforceable provision shall be deemed to have been agreed which comes closest to the economic purpose of the invalid or unenforceable provision.