privacy policy

1. Person responsible for data processing

Responsible for data processing within the meaning of the General Data Protection Regulation (GDPR) is MANTI MANTI GmbH, represented by Philippa Koenig, 030 616 26 425, info@mantimanti.de 

2. Purposes of data processing

MANTI MANTI GmbH processes personal data exclusively within the framework of the applicable data protection laws. The personal data collected on the website is used exclusively to process orders and inquiries and to send newsletters. In the case of medical data, processing is carried out exclusively to fulfill a contract or to protect legitimate interests.

3. Types of personal data

MANTI MANTI GmbH processes personal data that is required to process orders and inquiries and to send newsletters. This includes in particular name, address, email address, telephone number, date of birth, order history, payment information and, if applicable, medical data such as eyesight.

4. Storage of data

MANTI MANTI GmbH only stores personal data for as long as it is necessary to fulfil the purposes mentioned above. In the case of medical data, the data is only stored for as long as it is necessary to fulfil the contract or to protect legitimate interests. The data is then deleted or anonymised, unless there are statutory retention periods.

5. Transfer of data

MANTI MANTI GmbH only passes on personal data to third parties if this is necessary to fulfil the purposes mentioned above or if there is a legal obligation to do so. In particular, medical data is only passed on to persons who are obliged to maintain confidentiality due to legal provisions or who are required to process the contract.

6. Use of images

During the ordering process, it may be necessary to send a picture of the glasses prescription, on which the lens strength is noted. These pictures are used exclusively for the purpose of ordering and producing the visual aid and are not used for any other purpose.

MANTI MANTI GmbH guarantees that these images will not be passed on to third parties unless this is necessary for the proper processing of the order. The images are only stored for as long as is necessary to complete the order process and are then deleted.

7. Transfer of non-medical data to Klaviyo, Billbee, Shopify, Google Analytics, Meta and Lucky Orange

MANTI MANTI GmbH shares certain non-medical data with various service providers to enable the operation of the website and to improve the user experience. These include:

• Klaviyo: MANTI MANTI GmbH uses Klaviyo to send newsletters and email marketing campaigns. For this purpose, personal data such as name and email address are transmitted to Klaviyo.
• Billbee: MANTI MANTI GmbH works with the service provider Billbee to process orders and shipping processes. Certain order data is transmitted to Billbee to ensure a smooth process.
• Shopify: The MANTI MANTI GmbH website is operated via the e-commerce platform Shopify. As part of this use, certain non-personal data such as website usage statistics and technical information may be transferred to Shopify.
• Google Analytics: MANTI MANTI GmbH uses Google Analytics to analyze website usage and improve the user experience. Non-personal data such as IP address, browser information and page views may be transmitted to Google.
• Meta: MANTI MANTI GmbH may pass on certain non-personal data to Meta for statistical evaluations and marketing purposes. This includes, for example, aggregated information about website visits and click behavior.
• DHL: For the purpose of shipping, MANTI MANTI GmbH passes on the personal address data to DHL. The data protection regulations of DHL Paket GmbH apply.
• Lucky Orange: a website analytics tool that provides session replay, heatmaps, funnels, form analytics, feedback surveys and similar features/functionality. Lucky Orange may record your clicks, mouse movements, scrolls, form fills (keystrokes) in fields not explicitly excluded, pages and content visited, time on site, browser, operating system, device type (desktop/tablet/phone), screen resolution, visitor type (first time/returning), referrer, anonymized IP address, location (city/country), language and similar metadata. Lucky Orange does not collect any information on pages where it is not installed, nor does it track or collect any information outside of your web browser or checkout area. If you wish to opt out, you can do so on Lucky Orange's privacy page. If you would like to receive a copy of your data, make a correction or have it deleted, please contact us first or alternatively contact Lucky Orange at privacy@luckyorange.com.
  
  For more information, please see Lucky Orange's privacy policy at: https://a.storyblok.com/f/110013/x/f7d78e39f6/lucky-orange_privacy-statement_12-01-22-69623277v9-c.pdf
  
  For more information about Lucky Orange and the GDPR, please visit: https://www.luckyorange.com/legal/privacy

MANTI MANTI GmbH ensures that all applicable data protection regulations are observed when sharing this data. The service providers are contractually obliged to treat the data confidentially and to use it only in accordance with the instructions of MANTI MANTI GmbH.

8. Non-personal transfer of medical data to Rodenstock

When ordering glasses or contact lenses, it may be necessary to pass on medical data to the manufacturer Rodenstock in order to enable the visual aid to be manufactured correctly. However, this is exclusively non-personal data that cannot be assigned to a specific person, such as visual acuity.

9. Rights of the data subjects

According to the GDPR, data subjects have the right to information, rectification, erasure, restriction of processing and objection to the processing of their personal data. To exercise these rights and if they have any questions about the processing of their data, data subjects can contact the controller at any time.

10. Right to complain

Data subjects have the right to lodge a complaint with the competent data protection authority if they believe that their personal data are being processed unlawfully or that their data protection rights have been violated in any other way.

11. Use of cookies

MANTI MANTI GmbH uses cookies to improve the user experience on the website. Cookies are small text files that are stored on the user's computer and contain certain information. By using the website, the user agrees to the use of cookies. However, it is possible to deactivate cookies in the browser settings.

12. Changes to the data protection provisions

MANTI MANTI GmbH reserves the right to change this privacy policy at any time. The current version is available on the website.

13. Contact details of the data protection officer

The data protection officer of MANTI MANTI GmbH can be reached at info@mantimanti.de .