General AI Conditions
1. Scope
These General Terms and Conditions apply to all contracts concluded between the customer and the seller, hereinafter referred to as "we", for the purchase of products from MANTI MANTI GmbH.
2. Contracting party
The contract is concluded with:
MANTI MANTI GmbH
Skalitzer Str. 100
10997 Berlin
030 616 26 425
3. Offer and conclusion of contract
Our offers are non-binding and subject to change. The contract is concluded when the customer places an order and we accept it. The order is placed via our website or by email. After receiving the order, we will send an order confirmation by email in which the order is summarized again.
4. Prices and shipping costs
The prices for the children's glasses offered are shown on our website and include VAT. Shipping costs depend on the delivery location and are communicated to the customer before ordering.
5. Terms of payment
Payment is made in advance, by credit card, by bank transfer or by PayPal. We reserve the right to offer other payment methods in individual cases. Payment is due no later than 7 days after receipt of the order confirmation.
6. Delivery conditions
Unless otherwise stated, delivery will be made within 10 working days of receipt of payment to the delivery address provided by the customer. We reserve the right to make partial deliveries if this is advantageous for a speedy processing.
7. Right of withdrawal
The customer has the right to withdraw from the contract within 14 days without giving any reason. The withdrawal period is 14 days from the day on which the customer or a third party designated by him, who is not the carrier, takes possession of the goods. To exercise the right of withdrawal, the customer must inform us of his decision to withdraw from the contract by means of an unambiguous declaration (e.g. by email). To meet the withdrawal period, it is sufficient for the customer to send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.
8. Right of withdrawal for custom-made products
For glasses that are made according to customer specifications, there is no right of cancellation according to § 312g Paragraph 2 No. 1 of the German Civil Code (BGB). This means that the customer no longer has the option of canceling the order after placing the order. We would like to point out that a custom-made product is only made at the express request of the customer and that the customer should be aware that he or she waives his or her right of cancellation in the case of such an order. Should there nevertheless be any disagreements regarding a custom-made product, we ask the customer to contact us immediately in order to find an amicable solution.
9. Return costs
In case of cancellation, the customer shall bear the direct costs of returning the goods.
10. Warranty and Liability
The statutory warranty provisions apply. We are not liable for damage caused by improper handling or use of the children's glasses by the customer or third parties.
11. Data Protection
We undertake to comply with data protection regulations and to treat our customers' personal data confidentially. The collection, processing and use of personal data is carried out exclusively for the purpose of fulfilling orders and maintaining customer relationships. We do not pass on personal data to third parties unless this is necessary to fulfill the order (e.g. shipping service providers). In this case, the data is only passed on to the minimum required.
Customers have the right to obtain information about the personal data we store at any time and to request the correction, blocking or deletion of this data, provided that this does not violate legal provisions. A corresponding request can be made by email or post.
12. Use of cookies
We use cookies to improve our customers' shopping experience and to ensure the functionality of our online store. Cookies are small text files that are stored on the user's computer and enable analysis of website usage. The data collected is anonymized and is used solely for statistical purposes. The data is not passed on to third parties. By using our website, customers agree to the use of cookies. Most browsers accept cookies automatically, but can be set to reject cookies or to request confirmation beforehand.
13. Image rights
For the purpose of producing corrective glasses, the required content can be transmitted in image form. It is the customer's responsibility to ensure that all image rights are retained. We are not liable for third-party claims. By transmitting the data, you agree to the use and storage by MANTI MANTI GmbH. Our data protection regulations apply.
14. Consignments on approval
We offer our customers the opportunity to request a free shipment of up to three pairs of glasses. These will be dispatched within 3 working days and must be returned within 10 days of receipt. Return shipping is at the customer's expense.
15. Return of shipments on approval
The returned glasses must be in an unused and undamaged condition and sent back in the original packaging. If any damage or signs of use are found, we reserve the right to demand appropriate compensation for the loss in value of the goods.
16. Refund upon cancellation
In the event of an effective cancellation, we will reimburse the customer for all payments that we have received from him, including delivery costs (with the exception of additional costs resulting from the fact that the customer chose a different type of delivery than the cheapest standard delivery offered by us). The refund will be made within 14 days from the day on which we received notification of the cancellation, and will be made using the same payment method that the customer used for the original transaction, unless expressly agreed otherwise. We may refuse to refund until we have received the goods back or until the customer has provided proof that he has returned the goods, whichever is earlier.
17. Final Provisions
Should individual provisions of these terms and conditions be or become invalid or unenforceable, this shall not affect the validity of the remaining provisions. In place of the invalid or unenforceable provision, a valid or enforceable provision shall apply that comes closest to the meaning and purpose of the invalid or unenforceable provision. The law of the Federal Republic of Germany applies. The place of jurisdiction is the registered office of the seller if the customer is a merchant or a legal entity under public law.
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